Third-Party Application Maintenance (TPMA) support for your management software
Third-Party Application Maintenance (TPMA) is an essential service to ensure the longevity and performance of your management software. At Absys Cyborg, we provide a comprehensive TPMA solution that covers all aspects of maintenance, from anomaly correction to the functional evolution of your applications.
Simplify the management of your software with our TPMA offering
In addition to our support services, we offer several types of IT TPMA contracts:
- Preventive TPMA aims to anticipate and prevent potential malfunctions in your management software, thereby ensuring their long-term performance and reliability.
- Corrective TPMA focuses on quickly identifying and resolving anomalies and malfunctions in the standard version of your management software, ensuring their continuous and smooth operation.
- Evolutive TPMA allows you to adapt and enhance the functionalities of your management software based on evolving needs and new business requirements.
Our TPMA offering covers any request that requires:
- An intervention lasting more than one day
- The involvement of the project team
- On-site intervention
- Intervention on the infrastructure or databases, or actions that could impact third-party software not included in the application scope
It is built on four key principles:
Traceability through a single point of entry: your customer portal. Your requests are then processed and tracked in our ticketing system. You can monitor their progress up to their closure in your customer portal.
Responsiveness with quick handling and scheduling by a team of dedicated expert consultants, without the need to involve your project team.
Granularity thanks to our ability to schedule short-duration services, including half-hour increments, without requiring a full day.
Oversight through regular review meetings to assess your case, tickets, response and resolution times, areas of concern, and upcoming planned actions.
Our Commitments to TPMA (Third-Party Application Maintenance) Support
Our Third-Party Application Maintenance contract is designed to precisely meet the specific needs of French SMEs and mid-sized companies. Our experts are available Monday to Friday, from 9:00 AM to 12:30 PM and from 2:00 PM to 6:00 PM.
Preventive Maintenance
- Predefined planning established jointly.
Corrective Maintenance
The response time starts once we have all the information needed to confirm the anomaly, according to the following criteria:
- Critical (Blocking): Immediate intervention for critical issues.
- Major Non-Blocking: Quick resolution with a workaround possibility.
- Minor Non-Blocking: Correction of issues without significant impact on operations.
Evolutive Maintenance
Characteristics of an evolution request:
- If Absys Cyborg deems the specification document incomplete, the client can request assistance from Absys Cyborg for its preparation.
- Total duration of less than one working day (including development, testing, documentation update, and deployment in the test environment).
- Delivery by Absys Cyborg includes unit testing and updating the associated documentation.
Why Choose Absys Cyborg for Your TPMA Contract?
Your Software Always Operational
With your TPMA contract, we commit to ensuring the daily security of your operations and optimizing the user experience with scalable applications tailored to your business growth. This guarantees software that is always functional and suited to your needs.
A Blend of Expertise and Flexibility
Our team of dedicated experts ensures prompt support and efficient management of anomalies and upgrades. We offer the flexibility to schedule short-duration interventions, including half-hour increments, allowing for efficient handling of your requests. Our service ensures the continuity of business operations, minimizing disruptions and impact on your activities. With a single point of entry through our customer portal, you benefit from complete traceability of your requests and real-time progress tracking.
Better Cost Control
Access specialized functional and technical expertise that would be difficult or costly to maintain in-house. Our offering allows you to manage and reduce application maintenance costs by avoiding unforeseen expenses and benefiting from services tailored to your needs.
Personalized End-to-End Management and Monitoring
Our regular review meetings keep you informed about the status of tickets, resolution times, and upcoming actions. You receive detailed reports after each meeting, ensuring complete transparency.
An Optimized Request Processing Workflow
- Reception and Qualification: Your requests are received and logged into our ticket management system.
- Telephone Support: Initial analysis and processing of requests by our support team.
- TPMA Intervention: For requests requiring in-depth expertise, a TPMA consultant thoroughly reviews your request and schedules the necessary modifications.
Contact Us for a Customized TPMA Contract
Ready to optimize the management of your software with a TPMA contract tailored to your needs?
With Absys Cyborg, benefit from high-performance third-party application maintenance, provided by dedicated and responsive experts. Our TMA offerings are designed to ensure the longevity and evolution of your management software while providing optimal transparency and tracking of your requests.
Contact us today to discuss your project and learn how our Third-Party Application Maintenance services can help you achieve your goals.